Privacy Policy

Last updated: October 14, 2025

Introduction

Welcome to https://talkwoot.com.
We value your privacy and are committed to protecting your personal information.
This Privacy Policy (“Policy”) governs how Studio Web Consultoria em Informática Ltda, the company that operates TalkWoot (“TalkWoot,” “we,” “our,” or “us”), collects, uses, and safeguards data from users (“Visitors”) who access our website and customers (“Authorized Users”) who register to use our services (collectively, “Services”).

By accessing or using TalkWoot’s website or applications, you acknowledge that you have read and understood this Policy and agree to our data handling practices.

Personally Identifiable Information (PII)

“Personally Identifiable Information” refers to data that identifies, contacts, or locates an individual — including, but not limited to, name, address, email, phone number, IP address, and location.
It does not include anonymized or aggregated data that cannot be used to identify a specific person.

What Information We Collect

We may collect basic profile data from all visitors, and additional information from registered users such as:

  • Name, business name, email address, and phone number

  • IP address, location, and browser information

  • Organization size and usage details related to our services

  • Payment details (processed through secure third-party gateways)

Information is collected through account registration, contact forms, cookies, and integrations you choose to connect.

Google API Limited Use Disclosure

TalkWoot integrates with Google Workspace APIs to improve functionality.
Any data obtained from Google APIs is used solely to provide or enhance user-facing features clearly visible within the TalkWoot interface.

  • We do not use Google data to train AI or machine learning models.

  • We adhere to the Google API Services User Data Policy, including Limited Use requirements.

We also comply with:

  • Workspace API User Data and Developer Policy

  • Limited Use of User Data (Photos API)

Who Collects the Information

Information may be collected directly by TalkWoot or by trusted third-party vendors who assist in providing our services (e.g., payment processors, hosting providers, analytics, or email services).
All third parties operate under confidentiality agreements and may access information only as needed to perform contracted functions.

We do not sell, rent, or share Personally Identifiable Information with unrelated third parties.

How We Use Personal Information

TalkWoot uses Personally Identifiable Information to:

  • Provide and improve our services

  • Authenticate users and manage accounts

  • Send notifications about transactions, updates, and service changes

  • Communicate with customers about support or marketing (with consent)

  • Analyze usage to enhance performance and user experience

We may also send informational or promotional messages that you can opt out of at any time.

Data Sharing

Personal data may be shared under the following circumstances:

  • With service providers and partners essential to our operations (e.g., cloud hosting, payment processors, APIs)

  • To comply with legal obligations or respond to lawful requests

  • To protect the safety, rights, or property of TalkWoot, users, or the public

Aggregated or anonymized data may be shared for analytics or research purposes.

Data Storage and Security

TalkWoot stores Personally Identifiable Information securely, using modern encryption protocols (TLS/SSL and AES-256).
Access to personal data is restricted to authorized personnel only.

Sensitive information, such as payment details, is processed via secure gateways and never stored on TalkWoot’s servers.
We perform regular security audits and adopt commercially reasonable measures to prevent unauthorized access, loss, or disclosure.

However, no online system is entirely secure, and we cannot guarantee absolute protection against all cyber risks.

User Choices and Rights

Users have the right to:

  • Access their personal data

  • Request corrections or updates

  • Request deletion of data (“right to be forgotten”)

  • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact [email protected].
Requests will be processed in accordance with applicable privacy laws (LGPD, GDPR).

Cookies and Tracking Technologies

TalkWoot uses cookies to:

  • Store user preferences and session information

  • Analyze website usage

  • Enhance functionality and security

You can manage or disable cookies in your browser settings, but doing so may affect platform functionality.

Login and Analytics Data

We collect login-related technical information such as IP addresses, ISPs, and browser types to:

  • Improve user experience

  • Prevent fraud or misuse

  • Monitor performance and server stability

This data is used in aggregate form and not to personally identify users.

Partners and Service Providers

TalkWoot maintains partnerships with service providers for hosting, billing, communication, and analytics.
These vendors may process limited personal data under strict confidentiality and security agreements.

Disclosure of Personally Identifiable Information may also occur to comply with:

  • Court orders or legal processes

  • Requests from public authorities

  • Situations necessary to protect our users or company

Data Retention and Deletion

TalkWoot retains personal data only for as long as necessary to deliver services or comply with legal obligations.
Upon termination or deletion requests, your information will be securely erased from our systems, except where retention is required by law (e.g., for tax or billing records).

Residual data may remain in backups temporarily but will not be used for any purpose.

To request deletion, contact [email protected].

International Data Transfers

TalkWoot may process data on servers located in Brazil, the United States, or other jurisdictions.
When transferring data internationally, we ensure adequate protection standards in line with LGPD and GDPR.

Children’s Privacy

TalkWoot does not knowingly collect or store personal information from individuals under the age of 13.
If we become aware that a child’s data has been inadvertently collected, we will promptly delete it.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, technology, or company practices.
Any significant modifications will be communicated via email or in-app notifications.
Continued use of our services after updates indicates acceptance of the revised policy.

Links to External Websites

Our website may contain links to third-party sites.
Please note that TalkWoot is not responsible for the content or privacy practices of such external websites.
We encourage you to review their privacy policies before providing any personal information.