Terms & Conditions
Last updated: October 14, 2025
Agreement
By accessing or using https://talkwoot.com, you represent that you have the full authority to act on behalf of yourself, your company, or any legal entity you represent, and that your continued use of this website or platform constitutes acknowledgment that you have read, understood, and agreed to these Terms of Use and all other applicable agreements posted on this website, including our Privacy Policy and Refund Policy.
By viewing, visiting, or interacting with any part of this website, including banners, pop-ups, or advertising, you agree to all the provisions contained in these Terms of Use.
Access to this website is prohibited for any individual covered under the Children’s Online Privacy Protection Act (COPPA) of 1998.
TalkWoot reserves the right to deny access to any person or organization for any lawful reason.
Under the terms of our Privacy Policy — which you accept as a condition of viewing this site — TalkWoot may collect and store data and information for analytics, service improvement, and compliance purposes.
These Terms may be updated periodically. Visitors are responsible for reviewing this page regularly to stay informed of any changes.
Parties to the Agreement
All visitors, users, subscribers, members, affiliates, or customers (collectively referred to as “Users”) are parties to this Agreement.
The website, its platform, and its owner — Studio Web Consultoria em Informática Ltda — are referred to collectively as “TalkWoot,” “the Company,” or “the Platform.”
1. Purpose
TalkWoot provides a Software as a Service (SaaS) platform designed to facilitate automated communication, customer service, and data management through WhatsApp, Instagram, Facebook Messenger, and other integrated channels.
These Terms govern your use of our platform and the services offered, which may include, but are not limited to:
chat automations, integrations, user management, message routing, analytics, and support.
2. Acceptance and Amendments
Your use of the TalkWoot platform, including account creation or continued access, signifies full acceptance of these Terms.
TalkWoot may amend these Terms of Use at any time, providing at least thirty (30) days’ prior notice via email, in-app messages, or through this page.
If you do not agree to the revised terms, you may terminate your account before the new version becomes effective.
3. User Registration
To access certain areas or features, you may need to register for an account. You agree to:
Provide accurate, current, and complete information;
Keep your login credentials confidential;
Accept responsibility for all activities under your account;
Not use the platform for unlawful purposes, spam, or to violate third-party rights.
TalkWoot reserves the right to remove or modify a username deemed inappropriate or misleading.
If you provide inaccurate or incomplete information, TalkWoot may suspend or terminate your account without notice.
By using the platform, you affirm that:
You have the legal capacity to enter into this Agreement;
You are not a minor in your jurisdiction;
You will not access the site through automated or non-human means (bots, scripts, etc.);
Your use complies with all applicable laws and regulations.
4. License and Use
TalkWoot grants you a limited, non-exclusive, non-transferable, revocable license to use the platform and its services according to your subscription plan.
You agree not to:
Copy, modify, distribute, or reverse-engineer the platform;
Use it for unlawful purposes, spamming, or unfair competition;
Access or attempt to access systems or data beyond your authorized scope.
All rights not expressly granted remain with TalkWoot.
5. Hyperlinking and Referencing Restrictions
Unless expressly authorized by TalkWoot, you may not:
Hyperlink this website or any of its content (logos, trademarks, or materials) to your own;
Reference the website URL in any commercial or non-commercial media without written consent;
“Frame” or replicate the website content.
You agree to cooperate in removing any unauthorized references or links and may be held liable for damages resulting from such violations.
6. Disclaimer of Website Content
TalkWoot disclaims responsibility for the accuracy or completeness of any information published on or linked from this website.
Users assume all risk when viewing, reading, or relying on any such information.
We do not guarantee uninterrupted or error-free service, nor do we assume liability for any damage caused by corrupt data, viruses, or other harmful elements transmitted through the website.
Users access and interact with this website and its content entirely at their own risk.
This website is not part of or endorsed by Meta Platforms, Inc. (Facebook, Instagram) or Google LLC.
We may use Google Ads or Meta remarketing tools to show relevant ads to visitors who have previously interacted with our site.
7. Plans, Payments, and Commercial Terms
TalkWoot’s paid services operate under subscription plans listed on the Pricing Page.
Payment terms, frequency, and methods are defined at purchase.
Failure to pay by the due date may result in:
Temporary suspension of account access;
Late payment penalties;
Termination of the account for extended delinquency.
Custom integrations or enterprise services may have separate billing terms agreed upon in writing.
8. Data Processing and Privacy
TalkWoot complies with the Brazilian General Data Protection Law (LGPD) and the EU General Data Protection Regulation (GDPR).
We adopt appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your data.
By using TalkWoot, you agree to our data practices described in the Privacy Policy, which forms part of this Agreement.
The CLIENT is responsible for ensuring they have a legal basis (e.g., consent, legitimate interest) for processing any third-party data through the platform.
9. Third-Party Integrations
TalkWoot offers integrations with external platforms, such as WhatsApp Business API, Instagram, Facebook, and WooCommerce.
Each integration is subject to the terms, API limitations, and technical rules of the respective third party.
TalkWoot is not responsible for service interruptions, policy changes, or feature limitations caused by third-party providers.
Some integrations may require additional verification or documentation, which the CLIENT must provide upon request.
10. Intellectual Property
All software, design, source code, branding, trademarks, and other creative materials related to TalkWoot are the exclusive property of Studio Web Ltda or its licensors.
No part of the platform may be reproduced, modified, or distributed without prior written permission.
Your subscription does not grant ownership of any intellectual property.
11. Limitation of Liability
By accessing or using the TalkWoot platform, you waive any claims for damages arising from your use, including indirect, incidental, consequential, or punitive damages.
In jurisdictions that do not allow such exclusions, TalkWoot’s total liability shall not exceed the amount you paid in the six (6) months preceding the incident.
We are not liable for damages caused by events beyond our control, such as force majeure, natural disasters, war, government actions, or third-party service failures.
12. Indemnification
You agree to indemnify and hold harmless Studio Web Ltda, its affiliates, employees, and partners from any claims, losses, or damages arising from your misuse of the platform or violation of these Terms.
13. Site Management
TalkWoot reserves the right to:
Monitor for and act against violations of these Terms;
Restrict or suspend access to any user;
Remove content or data that may harm the system or violate policies;
Report unlawful behavior to the authorities when necessary.
14. Term and Termination
These Terms remain effective while you use the platform.
TalkWoot may, at its discretion, suspend or terminate access to users who violate these Terms or applicable laws.
Upon termination, data may be retained for up to 60 days for backup and legal compliance before deletion, in accordance with our Privacy Policy.
15. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil.
The parties agree that any disputes will be resolved in the courts of São Paulo, State of São Paulo, Brazil, to the exclusion of any other forum.
16. Notice
You waive any right to receive additional notice beyond what is expressly provided in these Terms.
By continuing to use the website or platform, you confirm your understanding and acceptance of all provisions contained herein.